Joe’s Question Corner: Why Does My Show As Order Pending Review?

Q: Could you please provide me status on my order, I received an email and it is stating “Pending Review”. Is my order going to be delayed?

A:   That message you received is an automatic email reply from our e-commerce/webstore platform that is triggered when the billing address of the credit card or debit card entered does not exactly match what the card’s issuing bank has in its records.

If you do see this status on your order, rest assured that in most cases we can proceed with processing the order. If there is ever a discrepancy or issue keeping us from processing the order, a CFS customer service specialist will try to contact you directly via email or phone. Also, it might be a good idea to contact your credit or debit card issuing bank and verify that they have your billing address recorded correctly.

For additional help with placing your order you can visit the CFS Help Center. Do you have any questions that you’d like to see answered? Please let us know in the comments below.